Frequently Asked Questions
Need Answers? We’ve Got You Covered!
FABRICS
What types of fabrics do you offer?
What materials are your suits made from?
Our suits are crafted from a luxurious blend of Cashmere, Wool, Linen, Merino Wool, Drago, Cavani, Luciano, Cavani Four Seasons, Bamboo Wool Linen and Silk, Velvet, Carlo Barbera, and Tweed Wool—fabrics chosen for their year-round comfort and style. Whether it’s the peak of summer or the chill of winter, our suits are designed to keep you looking and feeling great.
What kind of fabric do you use for shirts?
Can I experience the fabric samples before buying?
Certainly! Visit our flagship store in Bangkok (https://maps.app.goo.gl/npL2jp3H6BiKSagy5) to touch the materials and select your preferred option before buying. We strongly suggest examining physical samples to get a true sense of the fabric’s texture and color.
PRICES
How are your prices determined?
Our prices are determined by several factors, including the type of fabric selected, the higher the quailty of the fabric, and different brands carry different price tag. The number of fittings and any specific customizations will be included without any surcharge. We strive to provide transparent and competitive pricing for our bespoke tailoring services.
Is there an extra charge for monograms?
Indeed, incorporating a monogram comes with an additional fee. The cost is 50 THB for each letter. If you desire a custom logo or design, we can create that as well, with pricing varying based on the intricacy of the design. We’ll talk about the best pricing when you place your order with us.
Do you offer package deals or discounts for multiple orders?
We do offer package deals and discounts for multiple orders, particularly for wedding parties or corporate orders. Please contact our team to discuss your specific needs and receive a customized quote.
DELIVERY
How long does it take to get my order? Are Fittings required?
We understand that you’re excited to receive your order! Typically, we need at least one fitting to ensure your garments fit perfectly, which usually takes around 3-5 days. However, if your stay is brief, we can prepare your suit in just 48 hours. We will strive to align with your schedule and ensure your suit is completed within your preferred timeframe, especially if you’re in Thailand. You can be confident that we are dedicated to providing high-quality service promptly.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times will vary depending on the destination. Typically it will take between 7-10 working days. We will provide you with the tracking details so you can follow your parcel along. Please contact us for a shipping quote and estimated delivery time to your location.
How will my garment be shipped?
We will do our best to fulfill your order during your time in Thailand. If additional time is necessary and we need to send your order, it will be securely packaged and dispatched through a trusted courier service. We will also provide you with tracking details so you can keep an eye on your delivery’s status.
PAYMENT
What payment options are available?
We’re all about making things easy for you! You can pay using Visa, MasterCard, PayPal, or American Express. We also take Cryptocurrency and Wise payments. And don’t worry, we’re all about transparency, there are absolutely no hidden fees when you choose to pay digitally.
How much do i need to pay deposit?
A complete payment in advance is necessary when placing your order. We assure your satisfaction. If you are not satisfied, we will do everything it takes to ensure you leave our store happy.
Change of mind
If there are any issues—such as selecting an incorrect color or customization—customers must notify us within 1 hour of placing their order. As this is a custom order, we prepare the materials and process the order based on the specifications provided. Cancellations are not permitted, and changes will not be accepted after the 1-hour window.
OTHERS
Do you offer a pick up service from our hotel?
Certainly! To enhance our tailoring service, we strive to make everything convenient for you! We offer a pickup service for customers from any hotel in Bangkok – for FREE!